GENERAL CONDITIONS

 

RETURNS

 

Should you wish to return something which you bought in our Website,  you have 14 days from receiving the goods to decide if you’re totally happy with your purchase. In the unlikely event you’re not happy and wish to return your products, previously contact us by e-mail and then return your goods to us in the same condition, in the same packaging with your receipt or proof of purchase.

 

If you have damaged, modified or devalued the goods or the goods show excessive signs of use then we reserve the right to refuse issuing a refund.

Upon contacting us you must return the goods within 14 days and return the goods in the same condition and in the same packaging in which they were received by you. You must cover the costs of returning the goods. We will issue a refund less any currency conversion costs and, less the shipping costs (including the cost to us of our free/reduced costs shipping). The refund will be issued never longer than 14 days.

 

JAPANTONE offers a 1 year warranty for all of our products. All guitars and basses include the repair of your instrument at our discretion in the unlikely event of anything untoward happening to your instrument which is no fault of your own. Pedals, pickups and parts include a one year warranty. This covers the repair or replacement of your item, in the unlikely event of anything untoward happening to your good which is no fault of your own.

 

SHIPMENT CONDITIONS.

 

All the prices of JAPTONE include VAT and packaging fees. Take in account that custom taxes (and other additional similar costs) in your country are not included.

 

Shipping costs:

– Domestic shipment-Spain (Peninsula and Balearic Islands – 1 -; Canary Islands -2-):

  1. Peninsula and Balearic Islands
Weight < 5
(kg)
5 – 10
(kg)
> 10
(kg)
Shipping costs 10 € 20 € 30 €

Don forget that you can use your Discount Coupon Japtone400  (€20) for purchases above €400 or your Discount Coupon Japtone1000 (€50) for purchases above €1,000.

2. Canary Islands:

Weight < 5
(kg)
5 – 10
(kg)
> 10
(kg)
Shipping costs 37,51 € 90,75 € 108,90 €

For the Canary Islands you can also use our Discount Coupons Japtone400 and Japtone1000.

 

– Rest of the European Union:

 

European Union* < 5
(kg)
5 – 10
(kg)
> 10
(kg)
Germany 15,73 € 30,25 € 36,30 €
Austria 18,15 € 32,67 € 39,20 €
Belgium 18,15 € 32,67 € 39,20 €
Bulgaria 16,94 € 53,24 € 63,89 €
Cyprus 19,36 € 110,11 € 132,13 €
Czech Republic 19,36 € 37,51 € 45,01 €
Croatia 24,20 € 76,23 € 91,48 €
Denmark 18,15 € 41,14 € 49,37 €
Slovakia 16,94 € 39,93 € 47,92 €
Slovenia 20,57 € 43,56 € 52,27 €
Estonia 16,94 € 47,19 € 56,63 €
Finland 25,41 € 58,08 € 69,70 €
France 15,73 € 29,04 € 34,85 €
Greece 16,94 € 88,33 € 106,00 €
Hungary 16,94 € 41,14 € 49,37 €
Ireland 21,78 € 42,35 € 50,82 €
Italy 19,36 € 32,67 € 39,20 €
Latvia 24,20 € 44,77 € 53,72 €
Lithuania 20,57 € 42,35 € 50,82 €
Luxembourg 19,36 € 32,67 € 39,20 €
Malta 25,41 € 104,06 € 124,87 €
Netherlands 19,36 € 32,67 € 39,20 €
Poland 18,15 € 33,88 € 40,66 €
Portugal 8,47 € 18,15 € 21,78 €
United Kingdom 14,52 € 29,04 € 34,85 €
Romania 16,94 € 48,40 € 58,08 €
Sweden 24,20 € 49,61 € 59,53 €

*Discount Coupon Japtone400  (€20) for purchases above €400. Discount Coupon Japtone1000 (€50) for purchases above €1000.

 

– Outside the European Union and overseas territories:

  1. Warning!!: If you want to buy from outside the European Union or oveseas territories you must previously contact us. Of course, shipping prices as well as restrictions vary from country to country, so please email us for a quote. Please also be aware that when the guitar arrives you will be responsible for all customs fees.

 

Anyway, feel free to contact us for a shipping quote and options.

 

PAYMENTS.

 

Our payment systems:

 

1°.-PayPal.

 

You can pay using Paypal. Paypal also allows pay with a credit card without login before as Paypal user.

 

2º.-Credit Card.

 

JAPTONE accepts payments with credit cards: VISA, MasterCard and Maestro, by means of the credit card payments option.

 

Payments in foreign currency will be paid according to the bank calculation. Bank charges will be borne by the customer.

 

PURCHASE PROCEDURE

 

You must:

 

  1. Click on “Add to cart” next to your selected products.
  2. Click on “Shopping cart” and check your selected products.
  3. If your purchase is above €400fill the code “Japtone400″in the blank Apply coupon. If your purchase is above €1,000 fill the code “Japtone1000″in the blank Apply coupon.
  4. Click on “Proceed to Checkout”.
  5. Fill the forms with the required personal data. Your shipping costs will be automatically included.
  6. Select your payment procedure.
  7. Click on “I’ve read and accept the terms & conditions”.
  8. Click on “Place order” or “Proceed to Paypal”.

 

You can back to previous steps by your usual web browser tools.

 

Then JAPTONE will inform you by means of an e-mail confirming your order, our planned delivery time and link to the terms & conditions section.

 

We will send you a bill with your product. You must check that your personal data are right. We cannot make changes later.

 

DELIVERY CONDITIONS

 

We send our products helped only by logistic and transportation reliable companies. The product will be delivered at the address provided in your personal data forms.

 

Except in cases of force majeure, JAPTONE will pack your product within 3 days of the day on which your purchased was confirmed. Then your pack will be transported by one reliable delivery companies choiced by JAPTONE. The product will be delivered within 7-10 days in Spain, and 10-14 days for the rest of the European Union.

 

Once the pack is in the hands of the delivery company, we will send you information on the logistic: name of the company, Website and track number.

 

When the products arrives in your address, before opening the pack, you must check if it has been damaged during transport. In that case you must inform to JAPTONE within 24 hours, refuse the product and please write down about this circumstance in the delivery note. If you confirm any damage on the product due to transport after opening the pack, you must contact us by e-mail within 7 days.

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